Donkeys Tails

Items for return or exchange MUST be in original condition. Receipt required. Because plants are living things, we cannot accept returns on plants that have been left in their pots too long without proper care or plants that have already been planted.

• Cash/credit card refund within 7 days for live material and hard goods: Receipt required. Plant or item must be in the same condition and container as purchased.
• Store credit within 30 days for hard goods: Receipt required. Item must be in the same condition and packaging as purchased.
• Holiday Greens & Designer-created Containers: Refund within 24 hours. Receipt required.

We currently ship our plants using GDex as we have found them to offer the most reliable, safe and economical delivery service. We usually fulfill orders on Mondays, Tuesdays and Wednesdays as shipping on these days ensures your plant(s) will arrive to you by weeks end and not spend any unnecessary time boxed in the shipping process.